Delivery & Returns

DELIVERY

KOKOVEE uses a signed for delivery / Proof of delivery service.

All items to be delivered are insured whilst in transit and will require a signed for delivery or proof of delivery. Ensure that somebody is available to accept your delivery, as proof of delivery is required. If no one is available to collect your items, we will leave the relevant information for you to collect the items at a depot or for re-delivery of the items.

Note: We can deliver to your home or work address.

Delivery Options:

Standard Delivery (3.99) → 3-5 Business Days

Premium Delivery (5.99) → 2-3 Business Days

Next Day Delivery (£9.99) → Order before 12pm Mon-Thurs

Saturday Delivery (£15.99) → Order before 12pm on Friday before the anticipated Saturday

Free Delivery on UK orders over £100 (3-5 working days)

Free Next Day Delivery on UK orders over £150 (3-5 working days)

EUROPE

Standard Delivery (From £10.99) → 5-7 Business Days

Express Delivery (From £17.99) → 2-3 Business Days

USA

Standard Delivery (From £20.99) → 5-10 Business Days

INTERNATIONAL

Standard Delivery (From £21.99) → 5-10 Business Days

Our warehouses are closed during the weekends and Bank Holidays (in the UK). Any orders placed over the weekend or Bank Holiday will be processed the next business day.

An estimated delivery date and cost will be provided at checkout after you select a delivery option. Please note that standard delivery times quoted do not include any delays that may be incurred at customs. Any issues should be raised directly with your local customs office.

Unfortunately, refused deliveries will incur additional cost of the original delivery plus the return cost, and this will be deducted from any refunds made.

Please note we do not dispatch orders over the weekend or on Bank
Holidays.

RETURNS

KOKOVEE understands that occasionally we make purchases that we aren’t 100% satisfied with. We are happy to accept returns on any garment that is unworn and still fitted with all security tags and labels. This applies to any item despatched to us within 14 business days (Excluding Delivery Fee).

KOKOVEE will only accept returns on items that are unused, with all security tags and labels intact in the original packaging.

The item must not be washed.
All Returned items should be unworn and in a re-saleable condition with no makeup marks, no soiled marks, no damage, no alteration and no foreign smell.
It must have all security tags and labels still attached.
Returned items that are used, damaged, soiled, altered and have foreign smell will not be accepted and will be sent back to the customer.

SALE ITEMS

We can only refund returned sale items by credit note for use on our online store. 50% sale items are not returnable for exchange, refund or store credit.

Quality Control

Please note that we perform a thorough quality control and check over all orders by two different members of staff before being dispatched. Any product order claim of being faulty will be scrutinised carefully for any tampering or forceful damage made to the item.

We reserve the right to refuse any refund if goods are not returned in a saleable condition or are damaged.

Return Instructions

Along with your order slip or a note inside the parcel with your name and order number so we can locate your order and issue a refund. If you do not include your order number / address in your parcel, we will NOT be able to locate your return.

Returns must be sent to:

KOKOVEE London:

10 Oxleys Road,

Waltham Abbey, UK.

EN9 3PL

The delivery costs for Returns are not covered by KOKOVEE, we advise you to liaise with your local post office for their services and tracking ID. It is your responsibility to ensure that the item is safely returned to KOKOVEE.

Unfortunately, we are currently unable to process exchanges. You can return your item to us for a refund and place a new order to receive the item of your choice.

Payments will be credited back to the original purchaser’s credit card, and this will be processed within 14 business days of receiving the item.